Refund policy

Effective Date: May 6, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Gardenia Home LLC website located at www.shopgardeniahome.com (“Website”).

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

3. Return Eligibility

Customers in the United States may request a return within 14 days of receipt, subject to the conditions below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

  1. Contact Customer Service: Email info@shopgardeniahome.com or call 1-269-775-4488 within 14 days of receiving your order. Provide your order number and a brief reason for the return.
  2. Return Authorization: After reviewing your request, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid return shipping label.

4.2 Preparing Your Return

  1. Package the Item Safely: Securely pack the item in its original packaging and include all accessories, manuals, and free gifts.
  2. Include Documentation: Include the return authorization form and any requested supporting documents or images.
  3. Attach Shipping Label: Print and affix the prepaid return shipping label to the outside of the package.

4.3 Shipping the Return

  • Shipping Method: Use the provided prepaid return shipping label.
  • Return Window: Ship the item within 3 days after receiving the return label.

5. Return Shipping Costs

  • Customer Responsibility: For non-defective returns, Gardenia Home will provide a prepaid return shipping label and a flat rate of $7.50 per return will be deducted from your refund to cover return shipping.
  • Company Responsibility: If your return is due to a defective product, damage during shipping, or an error on our part, Gardenia Home will cover the return shipping costs (no deduction).

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility: Items must meet the conditions in Section 3.1 and the return must be requested within 14 days of receipt.
  • Refund: A refund to the original payment method will be issued, minus the $7.50 flat-rate return shipping deduction.

6.2 Defective or Damaged Goods

  • Notification: Contact us within 48 hours of receiving the item.
  • Documentation: Please provide photos or videos of the defect or damage.
  • Resolution: We will offer a replacement or a full refund, and we will cover return shipping costs.

6.3 Incorrect Product Received

  • Notification: Inform us immediately upon receipt.
  • Resolution: We will arrange the return at our expense and ensure you receive the correct product subject to availability.

6.4 Product Never Arrived

  • Notification: Contact us if your product does not arrive within the estimated delivery time.
  • Resolution: We will investigate with the carrier. If confirmed lost, we will issue a full refund or send a replacement.

6.5 Order Cancellation

  • Before shipment: Orders may be cancelled within 12 hours of purchase, provided they have not yet been processed or shipped.

  • After shipment: Orders cannot be cancelled once they have shipped.

6.6 Restocking Fee

  • We do not charge a restocking fee.

6.7 Original Shipping Costs

  • Original shipping costs are non-refundable unless the return is due to our error (such as a defective, damaged, or incorrect item).

  • For orders under $75, the original flat-rate shipping fee of $7.50 will not be refunded.

  • For orders of $75 or more (free shipping), no shipping refund applies.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or Personalized Products: Items made to your specifications or clearly personalized (including items marked or sold as “personalized” or “embroidery”).
  • Gift Sets:
    • Non-personalized gift sets must be returned as a full set; individual items from a set cannot be returned separately.
    • Gift sets containing any personalized item are final sale and not eligible for return.

8. Refunds

8.1 Refund Conditions

  • Approval: Refunds are issued after we receive and inspect the returned item.
  • Notification: We will notify you by email regarding the approval or rejection of your refund.
  • Condition: Items must meet the eligibility criteria in Section 3.

8.2 Refund Processing

  • Method: Refunds will be processed to the original payment method used at purchase.
  • Time Frame: It may take up to 14 days for the refund to appear in your account after approval, depending on your bank or card issuer.

8.3 Partial Refunds

  • Condition Issues: Items not in original condition, damaged, or missing parts for reasons not due to our error may receive a partial refund.
  • Late Returns: Items shipped more than 3 days after the label is issued may receive a partial refund or be rejected.

9. Exchanges

  • Eligibility: We replace items if they are defective, damaged, or incorrect.
  • Process: To request an exchange, contact us at info@shopgardeniahome.com.
  • Shipping Costs: For defective or incorrect items, we cover shipping. For change-of-mind exchanges, customers are responsible for shipping.

10. Return Address

Gardenia Home LLC
1901 Parkview Ave 4B
Kalamazoo, MI 49008
United States

11. Shipping Method and Costs

  • Preferred Carriers: DHL, UPS, or FedEx with tracking.
  • Return Cost: A $7.50 flat-rate return shipping deduction applies when a prepaid return label is provided by Gardenia Home, except for defective, damaged, or incorrect items.

12. Timelines

  • Return Window: Request a return within 14 days of receipt and ship within 3 days of label issuance.
  • Processing: Refunds are processed within 14 days after we receive and inspect the return.

13. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

14. Questions and Support

For more information, please contact our Customer Service team:

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Gardenia Home LLC
1901 Parkview Ave 4B
Kalamazoo, MI 49008

Last Updated: March, 2026